FAQ
Questions, answered.
Common questions
The stuff people actually ask.
- How far in advance should I reserve?
- Summer (June–August) and aurora season (Feb–March) book up early — we recommend 4–8 weeks out. Off-season, a few days is usually fine. Walk-ins are welcome whenever we have stock.
- Can you deliver to my lodge / airport / trailhead?
- Yes. Anchorage same-day. Scheduled routes weekly to Fairbanks, the Kenai, and Valdez. Fly-out staging at Talkeetna, Lake Hood, and most regional strips. Tell us where and when on your booking request.
- What about cleaning fees?
- Normal-use dirt is included. Mud, salmon slime, blood, and bear-spray discharges incur a cleaning fee per item. We'll show you the list when you check out.
- What if I damage something?
- We expect gear to come back used. Broken tent poles, ripped flies, snapped trekking poles — covered under normal wear. Lost or destroyed items are billed at replacement cost. Optional damage waiver available.
- Do you rent bear spray?
- Yes. Canisters are rental + buyback — return unused, get a partial refund. We can also legally transport bear spray to fly-out hubs, which you can't do on a commercial flight yourself.
- Do you do corporate / film / research accounts?
- Absolutely. Net-30 terms, COIs, bulk discounts, and dedicated point-of-contact. Contact us with your project scope and we'll send a custom quote.
- What if my trip gets weathered out?
- We're Alaskans. Weather happens. Full refund or reschedule for any cancellation more than 48 hours out; 50% within 48 hours. Bush-plane cancellations are always fully refundable.
- Can residents rent?
- Yes — locals are a big part of who we serve. Residents get our long-term rate after 7 days. Ask about the annual membership for priority and discounts.
Get outfitted
Adventure ready in 48 hours.
Tell us where you're going and when. We'll have your gear waiting — or delivered to your lodge, airport, or trailhead.